Shipping Policy – Pinova Aesthetic LLC

At Pinova Aesthetics, we aim to deliver orders quickly, securely, and with clear expectations. This page outlines our processing times, delivery estimates, tracking details, and responsibilities for domestic and international shipments.

Processing & Dispatch

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• We primarily ship from our United States warehouse. In some cases, certain items may ship from partner facilities to meet availability or delivery timelines.

Shipping Rates & Services

• Shipping charges are calculated at checkout based on destination, weight, and selected shipping service.
• Delivery timeframes displayed at checkout are estimates provided by the carrier and do not include our processing time.

Domestic Shipping (United States)

• Estimated delivery time: 5–8 business days, depending on the carrier and destination.
• A tracking number will be emailed to you once your order has shipped.
• For high-value orders, we may require a signature upon delivery for your protection.

International Shipping

• International shipping is available upon request.
• Please contact us before placing an order to confirm service availability, delivery estimates, and shipping costs.
• Shipments are typically sent DAP/DDU (Delivered At Place / Duties Unpaid):Duties, taxes, and import fees are not included and are the customer’s responsibility.
• Customs clearance may extend the delivery timeframe beyond the carrier’s estimate.

Order Tracking

• You will receive a shipping confirmation email with tracking details once your order is dispatched.
• Tracking updates may take 24–48 hours to appear after the carrier picks up the package.

Address Accuracy & Changes

• Please ensure that your shipping address is complete and accurate when placing your order.
• We cannot modify shipping addresses after dispatch.
• Delays, returns, or extra charges caused by incomplete or incorrect addresses are the customer’s responsibility.
• Some carriers may place restrictions on PO Boxes, APO/FPO addresses, or remote territories.

Lost, Damaged, or Stolen Packages

• If your package is lost, delayed, stolen, or arrives damaged, contact us within 3 business days of the marked delivery date (or expected delivery date).
• Provide your order number and photos (if damaged).
• We will assist with filing a carrier claim.
• Resolution times depend on the carrier’s investigation and policies.
• Please keep all packaging materials until the claim is resolved.

Undeliverable, Refused, or Unclaimed Shipments

• Shipments returned to us as undeliverable, refused, or unclaimed may require a re-shipping fee.
• Original shipping charges are non-refundable, unless the issue occurred due to our error.

Split Shipments

• Orders containing multiple items may be shipped in separate parcels to optimize delivery speed and availability.
• Tracking details will be provided for each parcel when applicable.

Peak Periods & Service Interruptions

• During peak seasons or due to unforeseen events (e.g., severe weather, customs delays, carrier strikes), processing and shipping times may be longer than usual.

Shipping Support

For assistance with shipping or delivery:

Email: pinovaaesthetic@gmail.com
Phone: +1 (707) 342-9756
Or use the live chat available on our website.

Return & Refund Policy – Pinova Aesthetic LLC

At Pinova Aesthetics, your satisfaction is important to us. If you’re not fully satisfied with your purchase, this policy explains how returns and refunds work. This policy applies unless local laws in your jurisdiction require otherwise.

Return Window

• You may request a return within 14 days of the delivery date.
• Requests submitted after 14 days may not be eligible.

Return Eligibility

To qualify for a return, all of the following must be met:

• The item is unused, unopened, and in its original condition.
• All original packaging and accessories are included.
• Proof of purchase (order number or receipt) is provided.
• A Return Merchandise Authorization (RMA) is obtained before sending anything back.

Returns sent without an approved RMA may be refused.

Non-Returnable Items

For health, safety, and hygiene reasons, the following cannot be returned:

• Single-use consumables (e.g., microneedling tips, cartridges, needles) once opened.
• Items showing signs of use, tampering, or damage not caused by shipping.
• Customized or special-order items, where applicable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Contact us within 3 business days of delivery.
• Include photos and your order number.

We’ll review your case and provide next steps and, if approved, a prepaid return label and/or replacement options.

How to Start a Return (RMA)

To request an RMA:

1. Contact us at pinovaaesthetic@gmail.com.
2. Include:Your order numberThe reason for returnAny supporting photos

We will review your request and send you:

• RMA approval (if eligible)
• Return instructions and the return address

Please do not return any items before receiving RMA instructions.

Shipping Costs for Returns

• Original shipping fees are non-refundable.
• Return shipping is the customer’s responsibility, unless the return is approved due to our error (e.g., wrong or defective item).

International Returns

• We accept returns from countries we ship to.
• Transit times and shipping costs vary by destination and customs processes.
• Duties and taxes paid to carriers or authorities are non-refundable. You may contact your local customs office for any reclaim options available.

Refunds

• After we receive and inspect your return, we will notify you whether your return is approved or rejected.
• Approved refunds are issued to the original payment method within 5–10 business days.
• Your bank or card issuer may require additional time to post the credit.

Exchanges

We currently do not offer direct exchanges.
If you would like a different item, please place a new order after your refund is approved.

Contact

If you have any questions about this Return & Refund Policy, please contact us:

Email: pinovaaesthetic@gmail.com
Phone: +1 (707) 342-9756

Registered Address (Legal Entity):
Pinova Aesthetic LLC
16192 Coastal Highway
Lewes, Delaware 19958
United States