We’re Here to Help
Have a question about a product, compatibility, shipping, returns, or an existing order? Contact PINOVA AESTHETIC LLC and our team will review your inquiry.
Customer Support
For the fastest assistance, please include your order number when contacting us about an existing order.
Product and Compatibility Questions
Before placing an order, please contact us if you need help reviewing product information. For compatibility questions, provide the following details whenever possible:
•Equipment manufacturer and brand
•Exact equipment model
•Model generation or version
•Part number or reference number
•A photograph of the existing component, label, or packaging, if available
•The quantity required
Compatibility information is provided based on the product records available to us. Customers remain responsible for confirming exact compatibility, intended use, professional requirements, regulatory status, and lawful import, possession, and use before ordering.
Order Support
For questions about an order, please include:
•Order number
•Name used for the order
•Email address used at checkout
•Product name or SKU
•Description of the issue
•Relevant photographs, tracking information, or documentation, if applicable
Shipping, Damage, or Delivery Issues
If a shipment is lost, damaged, missing, or incorrectly delivered, contact us promptly and keep the product, packaging, shipping label, lot or serial information, and shipping records. We may request photographs, video, tracking information, and other details to evaluate the issue.
The applicable reporting period for shipping claims is [CONFIRM NUMBER OF DAYS]. A report does not automatically guarantee a refund, replacement, credit, or other remedy before investigation.
Returns and Refunds
Please contact us before sending any product back. Prior written return authorization is required, and the authorized return address will be provided with the return instructions. Do not send a return to an address that has not been specifically authorized in writing.
For complete information, please review our Returns and Refund Policy.
Professional Use
Certain products may require installation, handling, operation, or administration by appropriately trained, qualified, or licensed professionals as required by applicable law. Our website content is general product information and is not medical, clinical, legal, or regulatory advice.
Business Information
Legal entity: PINOVA AESTHETIC LLC
Entity type: Delaware Limited Liability Company
Date of formation: October 14, 2025
We do not publish a return address on this page. An authorized return address will be provided only with approved return instructions.
Send Us a Message
Please use the website contact form or email us directly at pinovaaesthetic@gmail.com. We look forward to assisting you.
