Privacy Policy
Last updated: September 4, 2026
PINOVA AESTHETIC LLC (“PINOVA,” “we,” “us,” or “our”) operates this website and online store. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, communicate with us, place an order, request customer support, subscribe to marketing communications, or otherwise use our services.
1. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
Information you provide directly
We may collect your name, email address, telephone number, billing address, shipping address, account information, order information, customer-support communications, and other information you choose to provide.
Transaction information
We may collect information about products viewed, added to a cart or wishlist, purchased, returned, exchanged, canceled, or discussed with our support team. We may also collect order numbers, shipping details, delivery information, return information, and communications relating to an order.
Payment information
Payments made through our online store are processed using Shopify Payments. Payment-card information is transmitted to and processed by Shopify Payments and its applicable payment-service providers in accordance with their privacy and security practices. PINOVA AESTHETIC LLC does not intentionally store complete payment-card numbers on its own systems.
We may receive payment confirmation, transaction status, payment method type, billing information, and limited transaction details needed to process and support your order.
Device and usage information
When you use our website, we may collect technical information such as your IP address, browser type, device type, operating system, network information, approximate location, referring pages, pages viewed, links clicked, and information about how you interact with the website.
Cookies and similar technologies
The website may use cookies, pixels, tags, local storage, analytics technologies, and similar tools for essential website functionality, preferences, security, performance measurement, analytics, advertising, and other purposes.
You may be able to control certain cookies through your browser settings or any cookie-preference tools made available on the website. Disabling certain technologies may affect website functionality, account features, shopping-cart functions, or checkout.
2. Sources of Information
We may collect personal information:
•Directly from you when you use the website, create an account, place an order, contact us, subscribe to communications, or provide information through a form;
•Automatically through the website and its cookies or similar technologies;
•From Shopify Payments, Shopify, shipping providers, fraud-prevention providers, and other service providers that process information on our behalf; and
•From other third parties where permitted by applicable law.
3. How We Use Personal Information
We may use personal information to:
•Provide, operate, maintain, and improve the website and services;
•Process, confirm, fulfill, ship, and support orders;
•Process returns, refunds, exchanges, and product inquiries;
•Communicate with you about orders, accounts, support requests, and service matters;
•Maintain customer accounts and preferences;
•Process payments through Shopify Payments;
•Verify payment information and prevent fraud, abuse, unauthorized activity, and security threats;
•Respond to questions and provide customer support;
•Analyze website performance and improve the customer experience;
•Send promotional communications where permitted by law and where you have not opted out;
•Comply with legal obligations, lawful requests, and applicable policies;
•Protect our rights, property, customers, service providers, and website; and
•Perform other purposes disclosed at or before the time information is collected or otherwise permitted by law.
4. Marketing Communications
We may send promotional emails or other marketing communications about products, services, offers, and updates where permitted by law.
You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the message or by contacting us. Even if you opt out of promotional communications, we may continue to send non-promotional messages relating to your orders, account, transactions, security, or customer-service requests.
5. How We Share Personal Information
We may share personal information with service providers and other parties that help us operate the website and business, including providers of:
•E-commerce hosting and website services;
•Shopify Payments and payment processing;
•Fraud prevention and security;
•Shipping, delivery, and fulfillment;
•Customer support and communications;
•Email and marketing communication delivery;
•Cloud storage and information technology;
•Analytics and website performance measurement; and
•Marketing and advertising services, where enabled and permitted by law.
We may also disclose information:
•When you direct us to do so or consent to the disclosure;
•To comply with law, legal process, court order, subpoena, or government request;
•To investigate or prevent fraud, security incidents, unlawful activity, or violations of our terms;
•To protect the rights, safety, property, and security of PINOVA, our customers, service providers, or others; or
•In connection with a merger, acquisition, financing, sale of assets, restructuring, bankruptcy, or similar business transaction.
6. Shopify and Shopify Payments
Our online store is operated using Shopify. Shopify may process personal information to provide hosting, checkout, account, security, payment, fraud-prevention, analytics, and related services.
Shopify Payments processes payment transactions and related payment information in accordance with applicable Shopify and payment-service-provider policies. Shopify and its service providers may process information in countries other than the country where you live.
For more information, please review the Shopify Privacy Policy and the Shopify Consumer Privacy Portal.
7. International Transfers
Personal information may be processed, stored, or transferred outside the country where it was collected, including by Shopify, Shopify Payments, shipping providers, technology providers, communications providers, and other service providers that support our business.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, account administration, fraud prevention, security, legal compliance, dispute resolution, and business recordkeeping.
The specific retention period may vary depending on the type of information, the purpose for which it was collected, legal requirements, payment and accounting obligations, dispute considerations, and security needs.
9. Children’s Privacy
Our services are not directed to children under the age applicable in their jurisdiction. We do not knowingly request personal information from children for independent purchases. If a parent or legal guardian believes that a child has provided personal information to us, please contact us so that we can evaluate and respond to the request as required by applicable law.
10. Information Security
We use reasonable administrative, technical, and organizational measures appropriate to the information and services involved. Payment information is processed through Shopify Payments and related payment-service providers.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive information through unsecured or inappropriate communication channels.
11. Your Privacy Rights and Choices
Depending on where you live and whether a particular privacy law applies to PINOVA, you may have rights to request access to, correction of, deletion of, or information about your personal information. You may also have rights relating to portability, certain marketing communications, targeted advertising, or other processing activities.
Rights, exemptions, verification requirements, response periods, appeal procedures, and available remedies vary according to applicable law and individual circumstances.
To submit a privacy request, contact us using the information below. We may need to verify your identity and authority before responding. We may also need to retain certain information when permitted or required by law.
We will not discriminate against you for exercising privacy rights that apply to you.
12. Applicable Privacy Laws
This Privacy Policy describes our information practices and does not by itself establish that PINOVA is subject to, compliant with, or exempt from the California Consumer Privacy Act, California Privacy Rights Act, General Data Protection Regulation, UK data-protection law, HIPAA, or any other privacy regime.
Any rights available to you depend on applicable law, your location, the nature of our business, the information involved, and the circumstances of the request.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, social-media services, payment pages, or other online services. We are not responsible for the privacy, security, content, or practices of third parties that we do not control. Please review the applicable third party’s privacy policy before submitting information.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, providers, business practices, legal obligations, or operational requirements. We will post the revised policy on this website and update the “Last updated” date. We will provide additional notice where required by applicable law.
15. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy request, contact:
