At Pinova Aesthetics, we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website (https://pinovaaesthetics.com), purchase our products, or interact with us in any way.

1. Information We Collect

Personal Information

We may collect the following details when you place an order or contact us:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely through third-party payment providers; we do not store or access your card information)

Device Information

We automatically collect technical data such as:

  • IP address
  • Browser type
  • Operating system
  • Time zone
  • How you interact with our site (pages visited, clicks, session duration)

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve your browsing experience
  • Analyze website performance and traffic
  • Personalize content and product recommendations

You may disable cookies through your browser settings, though some website features may not function properly.

2. How We Use Your Information

We process your information for the following purposes:

  • Order Processing: to manage, fulfill, and deliver your purchases
  • Customer Support: to respond to inquiries and provide assistance
  • Website Improvements: to analyze how visitors use our site and improve functionality
  • Marketing (Optional): to send updates, promotions, and newsletters
    • You may opt out of marketing communications at any time

3. Third-Party Service Providers

We work with trusted third parties who help us operate our business. These partners only access the information necessary to perform their services.

Our Main Service Providers

  • Shopify – e-commerce platform powering our website
  • PayPal & Payment Gateways – secure payment processing
  • Shipping Carriers – DHL, FedEx, USPS, UPS, Aramex, and others for delivery of orders
  • Analytics Tools – such as Google Analytics (if enabled)

These providers are required to follow strict data-protection standards.

4. Your Rights

Depending on your country or state of residence, you may have the right to:

  • Access a copy of your personal data
  • Request corrections to inaccurate information
  • Request deletion of your personal data
  • Object to certain processing activities
  • Withdraw consent for marketing communications

To request any of these rights, please contact us directly.

5. Data Security

We use SSL encryption and industry-standard security practices to protect your information from unauthorized access, loss, or misuse.

While no method of transmission over the internet is 100% secure, we take all reasonable steps to safeguard your data.

6. Contact Us

For questions about this Privacy Policy or how we handle your information, you may contact us at:

Email: pinovaaesthetic@gmail.com
Phone: +1 (707) 342-9756