Shipping Policy – Pinova Aesthetic LLC

At Pinova Aesthetics, we aim to deliver orders quickly, securely, and with clear expectations. This page outlines our processing times, delivery estimates, tracking details, and responsibilities for domestic and international shipments.

Processing & Dispatch

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • We primarily ship from our United States warehouse. In some cases, certain items may ship from partner facilities to meet availability or delivery timelines.

Shipping Rates & Services

  • Shipping charges are calculated at checkout based on destination, weight, and selected shipping service.

  • Delivery timeframes displayed at checkout are estimates provided by the carrier and do not include our processing time.

Domestic Shipping (United States)

  • Estimated delivery time: 5–8 business days, depending on the carrier and destination.

  • A tracking number will be emailed to you once your order has shipped.

  • For high-value orders, we may require a signature upon delivery for your protection.

International Shipping

  • International shipping is available upon request.

  • Please contact us before placing an order to confirm service availability, delivery estimates, and shipping costs.

  • Shipments are typically sent DAP/DDU (Delivered At Place / Duties Unpaid):

    • Duties, taxes, and import fees are not included and are the customer’s responsibility.

  • Customs clearance may extend the delivery timeframe beyond the carrier’s estimate.

Order Tracking

  • You will receive a shipping confirmation email with tracking details once your order is dispatched.

  • Tracking updates may take 24–48 hours to appear after the carrier picks up the package.

Address Accuracy & Changes

  • Please ensure that your shipping address is complete and accurate when placing your order.

  • We cannot modify shipping addresses after dispatch.

  • Delays, returns, or extra charges caused by incomplete or incorrect addresses are the customer’s responsibility.

  • Some carriers may place restrictions on PO Boxes, APO/FPO addresses, or remote territories.

Lost, Damaged, or Stolen Packages

  • If your package is lost, delayed, stolen, or arrives damaged, contact us within 3 business days of the marked delivery date (or expected delivery date).

  • Provide your order number and photos (if damaged).

  • We will assist with filing a carrier claim.

  • Resolution times depend on the carrier’s investigation and policies.

  • Please keep all packaging materials until the claim is resolved.

Undeliverable, Refused, or Unclaimed Shipments

  • Shipments returned to us as undeliverable, refused, or unclaimed may require a re-shipping fee.

  • Original shipping charges are non-refundable, unless the issue occurred due to our error.

Split Shipments

  • Orders containing multiple items may be shipped in separate parcels to optimize delivery speed and availability.

  • Tracking details will be provided for each parcel when applicable.

Peak Periods & Service Interruptions

  • During peak seasons or due to unforeseen events (e.g., severe weather, customs delays, carrier strikes), processing and shipping times may be longer than usual.

Shipping Support

For assistance with shipping or delivery:

Email: pinovaaesthetic@gmail.com
Phone: +1 (707) 342-9756
Or use the live chat available on our website.