Effective date: September 4, 2026
PINOVA AESTHETIC LLC (“PINOVA,” “we,” “us,” or “our”) ships eligible products to customers in the United States and, where available, to international destinations. This Shipping Policy applies to orders placed through our website unless a different shipping term is expressly displayed at checkout or agreed in writing.
Order Processing
Orders are normally processed within one business day after payment is successfully authorized and all required order information is received. Business days exclude weekends and applicable public holidays.
Orders placed on a weekend or public holiday normally begin processing on the next business day.
Processing time is separate from transit time. An order is considered dispatched when it is transferred to the applicable carrier and a tracking number is issued or otherwise made available.
Domestic U.S. Shipping
Standard domestic U.S. orders are normally shipped using UPS.
Standard domestic shipping is free unless a different charge, special service, or expedited option is clearly shown at checkout.
Standard domestic delivery is estimated to occur within three business days after dispatch. This is an estimate, not a guarantee. Actual delivery may vary based on destination, carrier operations, order information, service availability, and events outside our reasonable control.
Expedited services, special handling, remote-area services, or other nonstandard shipping options may carry an additional charge. Any applicable charge and service description will be shown at checkout or provided in a written shipping quote.
International Shipping
International orders are normally processed within one business day after payment is authorized and all required information is received.
Depending on the destination, service availability, and operational requirements, international orders may be shipped using UPS or DHL.
International delivery is normally estimated to occur within six business days after dispatch. This is an estimate rather than an absolute guarantee. Customs clearance, government inspections, import restrictions, incomplete recipient or importer information, destination-country requirements, carrier delays, and other events may extend delivery time.
We may decline or cancel an international order if the destination, product, service, payment, or required documentation presents an operational, legal, safety, or compliance concern.
Duties, Taxes, and Import Charges
The customer or recipient is responsible for all applicable destination-country import duties, customs charges, VAT, local taxes, brokerage fees, clearance fees, permits, and other charges assessed by the destination country or its authorities.
These amounts are not included in the product price or shipping charge unless expressly stated at checkout or in a written quote.
PINOVA AESTHETIC LLC does not control or determine destination-country duties, taxes, brokerage fees, or other import charges. Taxes that PINOVA is legally required to collect at checkout, including applicable U.S. sales tax, are separate from destination-country import charges assessed against the recipient.
The customer is responsible for confirming that the products may legally be imported, received, possessed, and used in the destination country. The customer must provide accurate contact, delivery, customs, importer, permit, and other information when required.
A refusal or failure to pay import charges does not automatically create a right to a full refund. If a shipment is refused, abandoned, seized, destroyed, held, or returned because of unpaid charges, missing permits, import restrictions, inaccurate information, or the customer’s failure to cooperate with customs, any refund will be considered only after the shipment is actually returned to PINOVA and inspected.
Any refund may be reduced by legally permissible outbound shipping, return shipping, duties, brokerage fees, handling expenses, and other nonrecoverable costs.
Tracking
When tracking is available, we will send or make available a tracking number after dispatch. Tracking information may not appear immediately and may take time to update after carrier acceptance.
A tracking scan or delivery status is controlled by the carrier and is not a guarantee of delivery by a particular date.
Address Accuracy and Delivery Access
The customer is responsible for providing complete and accurate billing, delivery, contact, customs, and importer information.
We may be unable to change an address after dispatch. Delays, additional charges, failed delivery, return-to-sender events, or other costs caused by an incomplete, inaccurate, inaccessible, or restricted address may be charged to the customer to the extent permitted by law.
The customer should confirm whether the selected carrier can deliver to a PO Box, APO/FPO address, remote location, restricted-access location, or destination with special delivery requirements.
Lost, Damaged, Missing, or Incorrectly Delivered Shipments
If a shipment is lost, damaged, missing, or marked delivered but was not received, contact us promptly at pinovaaesthetic@gmail.com or +1 (707) 342-9756.
The applicable reporting period is 3 days from the marked delivery date, expected delivery date, or the date the issue was discovered, as applicable.
Please provide the order number and any information reasonably requested, including photographs or video of damage, the external packaging, shipping labels, tracking details, and the condition of the product.
Keep the product, packaging, labels, and related records until the investigation is complete. We may need to coordinate with the carrier before determining an appropriate resolution. A report does not automatically guarantee a refund, replacement, credit, or other remedy.
Delays and Events Outside Our Control
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, natural disasters, government actions, customs or inspection delays, service interruptions, labor disruptions, incorrect or incomplete addresses, restricted-access locations, security events, and other circumstances outside PINOVA’s reasonable control may affect processing, dispatch, or delivery.
Contact Us
For shipping questions, contact:
PINOVA AESTHETIC LLC
Email: pinovaaesthetic@gmail.com
Phone: +1 (707) 342-9756
