Return & Refund Policy – Pinova Aesthetic LLC

At Pinova Aesthetics, your satisfaction is important to us. If you’re not fully satisfied with your purchase, this policy explains how returns and refunds work. This policy applies unless local laws in your jurisdiction require otherwise.

Return Window

  • You may request a return within 14 days of the delivery date.

  • Requests submitted after 14 days may not be eligible.

Return Eligibility

To qualify for a return, all of the following must be met:

  • The item is unused, unopened, and in its original condition.

  • All original packaging and accessories are included.

  • Proof of purchase (order number or receipt) is provided.

  • A Return Merchandise Authorization (RMA) is obtained before sending anything back.

Returns sent without an approved RMA may be refused.

Non-Returnable Items

For health, safety, and hygiene reasons, the following cannot be returned:

  • Single-use consumables (e.g., microneedling tips, cartridges, needles) once opened.

  • Items showing signs of use, tampering, or damage not caused by shipping.

  • Customized or special-order items, where applicable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 3 business days of delivery.

  • Include photos and your order number.

We’ll review your case and provide next steps and, if approved, a prepaid return label and/or replacement options.

How to Start a Return (RMA)

To request an RMA:

  1. Contact us at pinovaaesthetic@gmail.com.

  2. Include:

    • Your order number

    • The reason for return

    • Any supporting photos

We will review your request and send you:

  • RMA approval (if eligible)

  • Return instructions and the return address

Please do not return any items before receiving RMA instructions.

Shipping Costs for Returns

  • Original shipping fees are non-refundable.

  • Return shipping is the customer’s responsibility, unless the return is approved due to our error (e.g., wrong or defective item).

International Returns

  • We accept returns from countries we ship to.

  • Transit times and shipping costs vary by destination and customs processes.

  • Duties and taxes paid to carriers or authorities are non-refundable. You may contact your local customs office for any reclaim options available.

Refunds

  • After we receive and inspect your return, we will notify you whether your return is approved or rejected.

  • Approved refunds are issued to the original payment method within 5–10 business days.

  • Your bank or card issuer may require additional time to post the credit.

Exchanges

We currently do not offer direct exchanges.
If you would like a different item, please place a new order after your refund is approved.

Contact

If you have any questions about this Return & Refund Policy, please contact us:

Email: pinovaaesthetic@gmail.com
Phone: +1 (707) 342-9756

Registered Address (Legal Entity):
Pinova Aesthetic LLC
16192 Coastal Highway
Lewes, Delaware 19958
United States