Effective date: September 4, 2026
PINOVA AESTHETIC LLC (“PINOVA,” “we,” “us,” or “our”) accepts eligible return requests made within 30 calendar days after confirmed delivery.
This policy applies to change-of-mind returns unless a different written term applies or applicable law provides a non-waivable right.
Return Eligibility
A change-of-mind return may be approved only if all of the following conditions are satisfied:
1.The return request is submitted within 30 calendar days after confirmed delivery.
2.The product is unused, unopened, uninstalled, unaltered, unactivated, untested, and undamaged.
3.The original sealed packaging is intact.
4.All original labels, serial numbers, lot numbers, accessories, instructions, documentation, and packaging are present and intact.
5.The product has been stored and handled in accordance with applicable product instructions and has not been exposed to conditions that could affect its safety, sterility, quality, or performance.
6.PINOVA has issued prior written return authorization.
A return authorization is not an approval of a refund. Returned products must be received and inspected before a refund is approved.
Products Generally Not Eligible for Change-of-Mind Returns
Opened, used, installed, activated, tested, damaged, altered, tampered-with, improperly stored, or incomplete products are not eligible for a change-of-mind return.
Sterile, single-use, hygienic, disposable, clearance, final-sale, specially sourced, custom-ordered, and temperature-sensitive products may be nonreturnable once opened or when expressly identified as nonreturnable before purchase, to the extent permitted by applicable law.
A product’s eligibility may also depend on its individual product-page disclosure, packaging condition, expiration status, lot or serial information, and applicable law.
Nothing in this policy removes a consumer right that cannot lawfully be waived.
Return Authorization Procedure
Before sending anything back, contact pinovaaesthetic@gmail.com or +1 (707) 342-9756 with the order number, product name or SKU, reason for the requested return, and any requested photographs or documentation.
PINOVA will review the request and, if approved for return, provide written instructions and the authorized return address.
Do not send a product to a registered-agent, office, warehouse, or other address unless that address is specifically provided in the written return instructions.
Unauthorized returns may be refused, returned at the customer’s expense, or handled only as required by applicable law.
Inspection and Refund Decision
After an authorized return is received, PINOVA may inspect the product, packaging, seals, labels, lot and serial numbers, accessories, documentation, and condition.
A refund will be approved only if the returned product satisfies this policy and any applicable product-specific requirements.
Approved refunds will normally be issued to the original payment method unless applicable law or the payment provider requires another method.
Refund Processing Time
Refund processing time is 3 days after the return has been received, inspected, and approved.
Restocking Fee
No restocking fee will be charged unless it is confirmed, properly disclosed, and legally permitted.
Amounts Generally Nonrefundable
Original shipping charges, expedited shipping charges, international duties, taxes, brokerage charges, clearance fees, permits, and return shipping costs are generally nonrefundable except when required by law or when PINOVA confirms that it shipped an incorrect or materially defective product.
Any reduction for nonrecoverable costs will be limited to amounts legally permissible.
Damaged, Defective, Incorrect, or Missing Products
If a product appears damaged, defective, incorrect, missing, short-shipped, or materially different from the order, contact PINOVA promptly at pinovaaesthetic@gmail.com or +1 (707) 342-9756.
The applicable reporting period is [CONFIRM NUMBER OF DAYS] from confirmed delivery or discovery of the issue, as applicable.
Do not discard the product, packaging, labels, shipping carton, lot information, serial information, or shipping records.
To evaluate the claim, PINOVA may request photographs, video, packaging images, labels, lot numbers, serial numbers, order records, tracking information, installation information, storage information, and a description of the issue.
PINOVA may investigate with the carrier, supplier, manufacturer, or other relevant party.
A claim does not automatically promise a refund or replacement. After investigation, PINOVA may, where appropriate and legally required, authorize a return and offer a replacement, refund, credit, or another remedy.
If PINOVA confirms that it shipped an incorrect or materially defective product, PINOVA will provide instructions regarding return shipping or another appropriate resolution.
International Returns
International customers must follow the return instructions provided by PINOVA.
The customer remains responsible for complying with export, import, customs, labeling, and documentation requirements unless PINOVA expressly agrees otherwise in writing.
Duties, taxes, brokerage charges, and other import or return charges are not automatically refundable.
Legal Rights
This policy is intended to operate alongside, and not to restrict, any non-waivable rights provided by applicable law.
Contact Us
For return or refund questions, contact:
