Frequently Asked Questions

 1) Who can purchase from Pinova Aesthetics?

Our products are intended for trained professionals and businesses that operate aesthetic equipment. For professional use only and not for home use. Please follow your local regulations.

2) Do you ship internationally?

Yes. International shipping is available. Contact us to confirm available carriers, estimated transit times, and any duties/taxes that may apply in your country.

3) How long does delivery take?

4) Can I return an item?

You may return unused, unopened items within 14 days of delivery with an RMA.

For safety reasons, single-use consumables and any opened packaging are non-returnable, unless the item is defective on arrival.

5) Do you provide product warranties?

Coverage varies by item. Consumables are not covered by performance warranties beyond defects on arrival. Please check each product page or contact us.

 6) How can I track my order?

Once shipped, you’ll receive a tracking number by email to follow the delivery status online.

7) Are your items compatible with specific platforms?

Compatibility details are listed on each product page. Pinova Aesthetics is not affiliated with the original equipment manufacturers; items are compatible accessories unless clearly stated otherwise.

8) Taxes, duties, and fees

Orders may be subject to local taxes or import duties. These are determined by your country and are payable by the recipient.