1) Who can purchase from Pinova Aesthetics?

Our products are intended for trained professionals, clinics, and businesses that operate aesthetic equipment.
All items are for professional use only and not for home or personal use.
Please follow all local regulations and manufacturer guidelines.

2) Do you ship internationally?

Yes. We offer international shipping to most countries.
Please contact us to confirm:

  • Available carriers

  • Estimated transit times

  • Applicable duties, taxes, or import fees in your country

3) How long does delivery take?

United States:
• Typically 2–6 business days, plus 1–3 days for order processing.

International:
• Transit times vary by destination, carrier, and customs procedures.

4) Can I return an item?

Yes. You may return unused, unopened items within 14 days of delivery with an approved RMA (Return Merchandise Authorization).

For safety and hygiene reasons:

  • Single-use consumables

  • Opened or used packaging
    cannot be returned unless the item was defective upon arrival.

5) Do you provide product warranties?

Warranty coverage varies by item.
Consumables are not covered by performance warranties beyond replacement for items that arrive defective.
Please check each product page or contact us for details.

6) How can I track my order?

Once your order ships, you will receive a tracking number by email so you can monitor the delivery status online.

7) Are your items compatible with specific platforms or devices?

Compatibility information is listed on each product page.
Pinova Aesthetics is not affiliated with original equipment manufacturers (OEMs).
Products listed as “compatible” are third-party accessories, unless clearly stated otherwise.

8) Taxes, Duties & Fees

Your order may be subject to:

  • Local taxes

  • Customs duties

  • Import fees

These are determined by your country’s regulations and are the responsibility of the recipient.